Is there a second chance for our first impression? Success stems from the ability to establish good contacts to the customer from the very beginning, to create a positive atmosphere and to conduct discussions in a productive manner. Each customer has unmistakeable idiosyncrasies. In addition to these idiosyncrasies, there are factors that apply as a fundamental rule: Those who are and appear competent in the matter concerned, those who appreciate the customer's wishes and provide understanding answers, and those who communicate in an appropriately empathetic and trusting manner have the best chances of closing a deal.

EXTRACT FROM OUR SEMINAR PROGRAMME

• Improve your leadership - improve your sales
• The importance of the initial contact
• Customer acquisition - "Beauty Contest"
• Time management - self-management
• A successful telephone manner
• Telephone service
• Telephone acquisition